Privacy Policy — Blockchain Tumbler — Secure Crypto Wallet Platform

1. Overview

This Privacy Policy explains how Blockchain Tumbler ("we", "our", or "us") collects, uses, stores, and protects personal information when you use our cryptocurrency wallet platform at blockchaintumbler.com (the "Platform").

By registering for an account and using our services, you acknowledge and agree to the practices described in this policy. If you do not agree to this policy, please do not use our Platform.

We take your privacy seriously. We are committed to handling your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

2. Data We Collect

We collect the following categories of personal data:

Account Information

Your full name, email address, password (hashed and never stored in plaintext), date of birth, and any profile information you provide during registration or onboarding.

KYC / Identity Documents

As part of our KYC compliance requirements, we collect copies of government-issued identity documents (passport, national ID, driver's licence), proof of address documents, and selfie photographs. These are processed and stored securely for compliance purposes.

Transaction Data

Details of all transfers and withdrawals including amounts, cryptocurrency types, wallet addresses, processing tier selected, timestamps, and transaction status.

Technical Data

IP addresses, browser type and version, operating system, device identifiers, session data, and access logs. This data is automatically collected when you use the Platform.

Communications

Any messages you send to us via the contact form, support tickets, or email correspondence related to your account.

3. How We Use Your Data

We use your personal data for the following purposes:

To create and manage your account and provide access to our Platform
To process cryptocurrency transfers and withdrawals as requested
To verify your identity as required by our AML/KYC compliance obligations
To detect and prevent fraud, money laundering, and other illegal activities
To comply with legal and regulatory obligations
To send you transactional notifications about your account and transfers
To respond to support requests and enquiries
To improve our platform and services through anonymised usage analysis
To enforce our Terms of Service and other policies

4. Data Storage & Security

Your data is stored on secure servers using industry-standard encryption. Passwords are hashed using bcrypt and are never stored in plaintext. KYC documents are encrypted at rest using AES-256 encryption and are accessible only to authorised compliance staff.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include firewalls, access controls, two-factor authentication for admin accounts, and regular security reviews.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data only in the following circumstances:

With service providers who assist in operating our platform (e.g. hosting providers, email delivery services) under strict data processing agreements
With regulatory authorities, law enforcement, or government agencies when required by law or court order
To prevent or investigate fraud, money laundering, or other illegal activity
With successor entities in the event of a merger, acquisition, or sale of assets (you will be notified)

6. Data Retention

We retain your personal data for as long as your account is active or as required to provide you with our services. If you close your account, we will retain certain data as required by law — typically for a period of 5–7 years following account closure — to comply with anti-money laundering regulations and other legal obligations.

KYC documents are retained for the legally required period following account closure. Transaction records are retained for a minimum of 5 years to comply with financial record-keeping regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your data (subject to legal retention requirements).

Right to Restrict Processing

Request that we limit how we process your data in certain circumstances.

Right to Data Portability

Request your data in a machine-readable format.

Right to Object

Object to processing of your data for certain purposes.

To exercise any of these rights, please contact us using the details in Section 9. Note that some requests may be subject to identity verification and legal limitations.

8. Cookies

Our Platform uses cookies and similar technologies to maintain your session (login state), remember your preferences, and protect the security of your account.

We use only essential cookies required for the Platform to function. We do not use advertising or tracking cookies. Session cookies are deleted when you close your browser; persistent cookies expire after a configurable period.

You can control cookies through your browser settings. However, disabling essential cookies will prevent you from logging in and using the Platform.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Blockchain Tumbler — Data Privacy

Email: privacy@blockchaintumbler.com

Or use our contact form.

Last updated: January 2024. We may update this policy from time to time. Changes will be notified to registered users via email and/or a notice on the Platform.

Terms of Service AML/KYC Policy